Frequently asked questions
My purchase isn't delivered on time?
Please be mindful that starting a new business can be challenging and may take me some time to prepare the box. But shipping will be done 1-3 business working days. Also due to COVID 19 courier service are trying their best to deliver on time.
Can I place an order for an advanced date?
Yes, you can.
Do you deliver out of Auckland?
No, I don’t but I can organize a special delivery to the North island. Please email on firstname.lastname@example.org before time to organize for delivery. Shipping price may be different to our flat rate. I will try my very best.
My photo does not match the website?
Email your photo on delivery to email@example.com. Please do consider that items are hand packet buy me with love so items can be placed different. If items are limited addition and it's not available, I will replace it with another similar type item.
Can I add a little note?
Yes. You can add less than 100 words message.
What sort of roses do you use?
We use artificial roses and flowers. I think that it’s important that there is something left behind from a gift box which you can re-use and have memories from the gift box. If you want really red/pink/white roses you can email on firstname.lastname@example.org and organize real red/pink/white roses at least 7 days prior.
Can I order multiple boxes?
Yes, you can but I will really appreciate if bulk orders are placed 7-9 days prior delivery date.